Frequently asked questions

Our mask isn’t medical grade. We don’t make any medical claims around its protection against COVID-19

Due to the close-to-the-body nature of masks, the HARDY EASY TO BREATH MASK can’t be tried on and is final sale.

Hit the Submit Order button before you were ready? We’ll do our best to help. Reach out to the customercare@hardynyc.com within 60 minutes of placing your order. (Keep in mind, we’re unable to edit or make changes to orders.)

Once an order is placed, we're unable to edit or make changes. We can, however, attempt to update the address through our carrier. Keep in mind, this process is never a guarantee as it depends on the status of the shipment. E-Mail us at customercare@hardynyc.com with your order number.

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